Privacy Policy

Last updated: TBC: date of publication

This policy explains how Rapid Towing and Transport handles your personal information when you use our website, ask for a quote, or book a job.

1. Who we are

Rapid Towing and Transport is a business name of Rapid Parking Management Pty Ltd, ABN 93 682 233 656, ACN 682 233 656. In this policy, "we" and "us" mean that company when it trades as Rapid Towing and Transport.

We aim to handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

2. What we collect

We only collect what we need to quote, do the job and run the business. This may include:

• Contact details: your name, phone number, email address and business name.
• Job details: what is being moved, its make, model and weight, its condition, pickup and drop-off addresses, preferred times and site access notes.
• Vehicle and equipment details: registration, VIN or serial numbers, and keys or access details you give us for the job.
• Photos: photos you send us, and photos we take of items and their condition at pickup and delivery. These can show number plates, property or people nearby.
• Payment and account details: invoices, payment records and, for trade accounts, your ABN, billing contact and credit information you provide. We do not store full card numbers on our website.
• Messages: calls, texts and emails between you and us.
• Website information: basic technical details such as your browser, device and pages viewed, plus security checks that protect our forms from spam. TBC: analytics, if any

We do not ask for sensitive information, such as health details. Please leave it out of messages and photos.

3. How we collect it

We collect information directly from you by phone, text, email, website forms and in person. We may also get it from someone arranging a job that involves you, such as a dealer, buyer, seller, hire company or person at the pickup or delivery address.

You can ask for general information without giving your name. We will need your details to quote or book a job.

4. How we use it

We use your information to:

• prepare quotes and take bookings
• pick up, transport and deliver items, and keep you updated
• keep records of the condition of items and handle questions or claims
• invoice you and collect payment
• assess and manage trade accounts, including credit checks if you agree to them TBC: will RTT run them?
• meet legal, safety, insurance and accounting duties
• improve our service and keep our website secure

We will only send you marketing if you have agreed or the law allows it, and you can opt out at any time. We ask before using photos that identify you or your business in our advertising or on our website.

5. Who we share it with

We do not sell your personal information. We share it only when needed, including with:

• people involved in your job, such as the person at the pickup or delivery address
• our drivers and any other carrier we use for your job
• our insurers, legal advisers and accountants
• website, email, phone, payment and software suppliers
• credit reporting bodies, if you have agreed to a trade account credit check
• government agencies and regulators when the law requires it

Rapid Parking Management Pty Ltd also runs a separate parking management business. We do not use your Rapid Towing and Transport details for that work, unless the law requires it. TBC: Reuben to confirm

6. Overseas storage

Some of our suppliers may store or handle information outside Australia, including in the United States. TBC: suppliers and countries We choose reputable suppliers and only share what they need to provide their service.

7. Keeping information safe

We take reasonable steps to protect your information from misuse, loss and unauthorised access. These include secure accounts and limiting access to people who need it. No system is completely secure, so please avoid sending information we have not asked for.

We keep records for as long as we need them for the job, legal and tax requirements, and possible claims. We usually keep job records for TBC: 7 years?. We then delete or de-identify them.

8. Cookies and website forms

Our website may use cookies or similar technology for security and to make the site work. TBC: analytics and call tracking, if any You can block cookies in your browser, but some parts of the site may stop working. Links to other websites are covered by those websites' own policies.

9. Accessing or correcting your information

You can ask to see the personal information we hold about you, or ask us to correct it. Contact us using the details below. We will respond within a reasonable time, usually within 30 days. If we cannot give you access or make a change, we will tell you why, unless the law says otherwise.

10. Questions and complaints

If you have a question or a privacy complaint, please contact us first. We will look into it and aim to reply within 30 days.

If you are not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Contact: Reuben Clunes TBC: title

Phone: 0405 403 464

Email: bookings@rttransport.com.au

Post: TBC: postal address

11. Changes to this policy

We may update this policy from time to time. The current version will always be on our website, with the date it was last updated.